Login & Support Center
ledger.com • official setup & troubleshooting

What is Ledger live ® and where to download

Ledger live ® is the desktop and mobile companion app that pairs with your Ledger hardware to view balances, send/receive, and interact with dApps or third-party services. Always download the app from Ledger's official site or app stores to avoid malware and fake apps. Official downloads and checksums are published on the Ledger website. :contentReference[oaicite:0]{index=0}

Step-by-step: Ledger live ® login

  1. Install Ledger Wallet / Ledger live ® from ledger.com/start. :contentReference[oaicite:1]{index=1}
  2. Connect your Ledger device via USB (or Bluetooth on supported models) and open the app.
  3. Unlock the device with your PIN when prompted and allow the app to access it.
  4. If asked to sign a message or transaction, verify details on the device screen before approving.

Troubleshooting Ledger live ® login issues

If "Ledger live login not working" or you see "Error connecting Ledger live account": check cable/port, update firmware and the app, clear Ledger app cache or reinstall, disable VPN/firewall that may block USB HID, and verify the app binary signature from Ledger. If sync errors persist, clear the app cache following official support instructions. :contentReference[oaicite:2]{index=2}

Account recovery & 2FA notes

Ledger devices use a Secret Recovery Phrase (seed) for restoring accounts — Ledger cannot recover your seed. For services (exchanges, email) you must reset 2FA through that service; Ledger does not manage third-party 2FA. Use official restore guides to recover accounts onto a new device with your 24-word phrase. :contentReference[oaicite:3]{index=3}

Security alerts & fake apps

Recent campaigns have distributed counterfeit Ledger apps that prompt for your seed phrase (a scam). Never enter your seed into any app or website — only approve transactions on the physical device. Always download Ledger live ® from ledger.com or official app stores and verify authenticity. :contentReference[oaicite:4]{index=4}

FAQs — quick answers

  • Q: Where do I download Ledger live ®?
    A: From Ledger's official site: ledger.com/ledger-live or the official app stores. :contentReference[oaicite:5]{index=5}
  • Q: My Ledger live ® won't detect the device — help?
    A: Try different USB cable/port, update firmware, restart app/computer, or reinstall Ledger Wallet. See support docs for cache clearing. :contentReference[oaicite:6]{index=6}
  • Q: I lost my seed — can Ledger restore my accounts?
    A: No — only your Secret Recovery Phrase restores accounts. If lost, funds are unrecoverable unless you have a backup. :contentReference[oaicite:7]{index=7}
  • Q: Who resets 2FA for exchanges?
    A: Contact the exchange — Ledger cannot reset third-party 2FA.
  • Q: What if an app asks for my seed phrase?
    A: It's a scam — never provide your seed. Download only from ledger.com. :contentReference[oaicite:8]{index=8}

Conclusion

Ledger live ® is a powerful tool when used with best security practices: official downloads, firmware updates, never sharing your seed, and verifying transactions on your device. If problems persist, consult Ledger Support for step-by-step help. Stay safe and secure your keys! 🚀🔐

Official resources: Ledger Live download • Ledger Help Center. :contentReference[oaicite:9]{index=9}